Zales Outlet in Southlake, TX Closed now

Reviews about Zales Outlet

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  April 08, 2020, by Brooke London
  The store has a great selection and the sales people are all very friendly. However, they are also extremely pushy and not very knowledgeable when it comes to the financing portion. The sales associate assisting us couldn't tell me if it was a hard or soft inquiry, kept trying to tell me that it would "be okay" to add an additional line of credit to my credit history because "sometimes it can help our credit and sometimes it can hurt it" like I was being given a lesson on how credit works. My concern was being approved for the amount of the rings and having my credit utilization be at 90+% for that credit line and that was her response. I ended up being approved for way more than we needed to purchase our rings, but they lost our sale due to the flippant responses to my genuine questions/concerns about the financing aspect. We just weren't comfortable being bullied into buying rings that we will be wearing for the rest of our lives all for a commission. There's another Zales right down the road by 114 that I would recommend. Their selection is a little smaller, but the sales folks over there aren't pushy at all and know their stuff!
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  March 04, 2019, by Jocelyn Martin
  They promised me 0% interest financing, so I purchased a piece of jewelry, saw an 11.9% intesrt rate and asked about it. The sales rep assured me it was 11.9% after the 36 months IF I hadn't paid the balance off by then. When I got my first statement, that was NOT the case. I came back to the store and they offered NO RESOLUTION, just a half ass apology.